Conversation Intelligence Agent
Transcribes calls and extracts structured insights -- objections, commitments, next steps, and sentiment.
What it is
Critical information from sales calls disappears between the conversation and the CRM update. This agent transcribes every call, aligns it to the meeting agenda, and extracts structured insights: objections raised, commitments made, agreed next steps, and buyer sentiment.
How it works
Call audio is processed through a high-accuracy transcription pipeline. The transcript is segmented by speaker and aligned against the Meeting Prep Agent's agenda. Four parallel LLM extraction passes run: objection detection, commitment extraction, next-step identification, and sentiment scoring across the call arc. All extractions are structured and written to the account record in the CRM within minutes of call completion.
How it fits into the pipeline
Central agent in the meeting conversion layer. Receives agenda input from the Meeting Prep Agent and produces structured outputs for the Knowledge Extraction Agent. Commitment and next-step extractions trigger CRM task creation automatically. Objection patterns are aggregated and fed back to the Multi-Channel Outreach Agent.